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Your Data Terms Before You Join

Your Malaysia account privacy is set out here before you open an account, including how we handle account details, device signals, activity in rooms such as Cash or…

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How Privacy Works In Malaysia

i1cuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

i1cuci collects account data needed to create your profile, protect sign-in sessions, process wallet actions, answer support messages, and meet legal duties that apply in permitted locations. This may include your name, contact details, device type, IP address, transaction references, game activity logs, and records linked

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to verification checks. We use this data to run your account, detect unusual access, confirm payment status, handle withdrawals, and respond when you ask for a copy, correction, or deletion. Some data may be shared with payment processors, security vendors, hosting partners, or authorities when the
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law requires it. Access and eligibility depend on local law and are available where local law permits. We keep records only for the period needed for account, legal, tax, dispute, security, and service purposes, then remove or anonymise them when retention is no longer required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Contact Routes For Privacy Requests

Privacy requests should reach a channel where we can verify you without exposing more data than needed.

ACCOUNT SAFETY

How We Protect Your Account Data

Our privacy process is built around limited collection, clear use, account verification, and controlled access.

Data we collect

We collect details you provide during account setup, support contact, payment checks, and verification. We also record device and session signals so we can protect your login and investigate unusual activity.

Cookie choices

Cookies help keep you signed in, remember language settings, measure page performance, and protect sessions. Where consent is needed, you can adjust non-essential cookies through the cookie panel or browser settings.

Login security

We use session monitoring, device checks, and account verification to reduce unauthorised access. If your login pattern changes sharply, we may ask for confirmation before allowing sensitive account or wallet actions.

Record keeping

We retain records for account operation, payment tracing, legal duties, tax needs, disputes, and security checks. When those reasons end, we delete, anonymise, or separate data from your direct profile.

Payment checks

Touch 'n Go, GrabPay, Boost dan FPX transactions create references that help us confirm deposits, withdrawals, refunds, and disputes. We use those references only for account, compliance, and support purposes.

Change requests

You may ask us to correct account details, provide a copy of stored data, or delete records where the law allows. We verify identity first to protect your profile from improper changes.

Privacy Answers Before You Join

These answers explain how you can manage privacy choices before and after opening an account. They focus on data access, payment records, cookies, retention, contact routes, and third-party processing. If a request depends on law, verification, or account status, we will tell you what is needed before taking action.

We collect details needed to create and manage your account, such as contact data, login records, device signals, payment references, support messages, and verification results. We use them for account operation, security, payments, and legal duties.

Yes. Send a request through live chat, account centre message, or the email channel shown on i1cuci.co. We will verify your identity before sharing a copy or explaining why certain records cannot be released.

Payment references are used to confirm wallet activity, trace deposits, process withdrawals, handle refunds, and resolve disputes. We do not use those records for unrelated purposes, and access is limited to teams that need them.

You can request correction when account details are outdated or entered wrongly. For sensitive fields, we may ask for extra verification so another person cannot change your profile or payment data without permission.

Retention depends on the record type and the reason it exists. Account, payment, security, tax, legal, and dispute records may need different periods, after which we delete, anonymise, or separate them from your profile.

Cookies and similar tools support login sessions, language choices, page performance, fraud checks, and security controls. You can manage non-essential cookies through the cookie panel or your browser, where those controls are available.

Contact us through live chat while signed in, the account centre, or the email address shown on i1cuci.co. Include your account email or mobile number and state whether you want access, correction, deletion, or clarification.

Your Data Terms Before You Join

Contact Routes For Privacy Requests

How We Protect Your Account Data

Data we collect

Cookie choices

Login security

Record keeping

Payment checks

Change requests

Privacy Answers Before You Join

01 What data do you collect when I open an account?

02 Can I ask for a copy of my account data?

03 How are Touch 'n Go, GrabPay, Boost dan FPX records handled?

04 Can I correct details on my profile?

05 How long do you keep my data?

06 Do cookies track my account activity?

07 Who can I contact about privacy concerns?

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